The new digital marking system is framed as causing harm rather than delivering promised benefits
The stated goal of the OSM system—reducing human error—is contrasted with widespread student reports of scanning errors, mismatched papers, and incorrect totals. The technology is implicitly criticized through outcome-based framing.
“The board says the new on-screen marking (OSM) system is aimed at reducing human error and increasing efficiency. Instead, many students say it has resulted in wrong grades.”
