Depicts affected households as victims of systemic failure, emphasizing helplessness and moral exhaustion.
The article uses emotive descriptors and anecdotal emphasis ('never had a problem') to frame arrears as a new and widespread social trauma, amplifying perceived crisis.
“There are people coming to me that never had a problem. paying their electricity or gas bill, but because the relentless price increase after price increase, they now can’t pay their bills.”
