The Central Board of Secondary Education is framed as lacking reliability due to procedural failures, though not accused of malice
The board is shown responding to widespread complaints and admitting fault through the education minister, but the scale of errors—such as sending wrong answer sheets—undermines institutional trustworthiness. The tone avoids alleging corruption but implies incompetence.
“Days later, the board emailed Srivastava what it called the “correct copy” of his answer sheet.”
